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Shipping
Models are
packed in purpose built plywood crates to eliminate transit damage.
Prices include free world-wide shipping
via insured courier.
Applicable
Conditions:
* All deposits and ship sales for custom built models are final.
*
Deposits and payments are non-refundable.
* Approved models will not be shipped until final payment is made.
* Customers are solely responsible for any duties or taxes, if
applicable.
(Most countries classify these models as duty free "works of art")
* If final payment of an approved model is not made within 30 days
of us requesting the final payment, we reserve the right to sell on
website and dispose of model to recover our costs.
Frequently Asked Questions
What are the models made
from?
All our models are built from 'Philippine mahogany', which
encompasses several different species. Frequently Tanguile and
its variety Lauan are used for the
hulls, deck and superstructure. Smaller pieces may be built out of
almost any material including brass, steel rod, copper wire,
plastic, cloth and resin as best meets the needs of the crafter to
obtain the desired result. The base is also Philippine mahogany and
uses solid brass pedestals to mount the ship model. Occasionally
Acacia wood is used in some submarine bases as indicated on website
pages.
Can I order a
model at a larger size than listed on the website?
"Yes". Please write for a
free quote if you wish to purchase a model at a larger size. State
the page title where the ship model you
want is listed and just include what size or scale model you want.
Can I order a model not listed on the website?
"Yes". We are often commissioned to produce models not
shown on our website. Please write giving the full ship designation,
ship name, scale or size of model wanted, and circa (year) of the
ship that the replication will apply to. If possible, please include
one image only showing the ship in the exact configuration that you
want the model built to. We will reply with an obligation free quotation.
My order is for a birthday (etc)
gift; can you deliver it by a certain date?
Please advise us when placing the order that the model is needed
by a certain date. Although we cannot guarantee to meet a
deadline, we can provide personalized production certificates to
present in lieu of the model if the deadline cannot be met.
Can I call you to discuss or place an order?
All Wood Ships is an internet based business with a global
client base. We have found email
to be the most efficient (time zones) and cost effective means of communicating
with customers. Sometimes people believe that they can convey their
request or specifications for a model better verbally. However, details
taken verbally can be misunderstood or incorrectly recorded; while emails
are a permanent record for both parties that clearly records the many
details entailed with custom orders.
"A picture sent is
worth a thousand words."
Can I pay using a service other than PayPal?
We believe PayPal offers
excellent protection for all parties concerned. However, we do understand
that some may still prefer not to use PayPal and so we also accept payments
made via Western Union Money Transfer by arrangement.
Credit card payments are NOT accepted offline or via the phone.
However, we can also accept wire transfers and bank cheques (checks)
mailed to us.
Please write mail@allwoodships.com
for details.
Where are the models made?
Our ship models are made by selected
sub-contracted freelance artists and a model building factory in the
Philippines. We gather all info needed to accurately produce
your replication, oversee the production, communicate with you
via detailed images of construction when models reach approval
stages, and ship the model to you.
How should I care for my model?
Your model will last a lifetime if properly cared for. Simply
clean the hull outside with a good quality furniture polish every so often.
Do not use solvent cleaners that may damage the finish. Do not
place your model near a heat source or in direct sunlight. Unless
the model is kept in a display case, dust will accumulate on
topside. The best way to remove that is to blow it off carefully
using compressed air or a vacuum cleaner that has the hose reversed
so the hose blows out air. Never use a vacuum cleaner to suck dirt
off a model because it is easy to damage the model if suction head strikes
model. Smaller areas need individual cleaning using cue tips.
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