All Wood Ships: How to Order Ships Page

How to use this website
Use the search tool located on every page or browse the site to find the page that lists the ship you are interested in.
The easiest way to browse this site is to start on the Home page and navigate to the ship type you are interested in.
All pages that show model ships have PayPal buttons to take your order for that ship in a choice of sizes.
This site is best viewed in 1024 x 768 screen resolution.

Purchasing Stock Models
If the model is in stock, the PayPal button will read "PayPal Buy Now". Click on it and you will be taken to the PayPal Secure Website.
Upon the successful completion of the transaction PayPal sends email confirmation immediately.
The transaction will show on your next statement as "PAYPAL*allwoodships".
Within 48 hours we send you confirmation of your order and will ship the model within 3 days.
Prices include free world-wide shipping via Registered Air Parcel. Delivery time approximately 14 - 21 business days.
Customers are solely responsible for any duties or taxes, if applicable.
If you have any questions, please write:
mail@allwoodships.com

Purchasing Custom Built Models

Payment Billing
To order a custom built model, click on the "PayPal Deposit" button on the page showing the ship you are interested in and you will be taken to the PayPal Secure Website.
Upon the successful completion of the transaction PayPal sends email confirmation immediately.
The transaction will show on your next statement as "PAYPAL*allwoodships" .
Within 72 hours we send you confirmation of your order and begin email dialogue to determine the specific preferences you want for your model such as the ship's circa for the replication, brass plate text, and other info pertinent to your custom order.

Payment Plan
All Wood Ships understands concerns regarding high value e-commerce purchases, especially when our product requires time to produce before shipping. To address these concerns our custom built models are sold using an interest-free payment plan.

Payment Schedule
Custom built models are sold with three equal payments
(each 1/3 of stated price and that includes free world-wide shipping).
1) Pay the initial 1/3 deposit when ordering.
2) Pay next 1/3 of stated price when model hull is carved and we supply image of that.
3) Pay final 1/3 of stated price when model is completed and you approve it on basis of detailed images we send you.

Replication Information
After receiving your 1/3 deposit we will request text for brass plate, pertinent replication info, and other clarifications as needed.
Usually we require at least one high quality image showing the FULL SHIP in its exact correct configuration
(with correct exterior details) as fits your chosen circa for the replication.
That image will be our "primary image" on which everything regarding your order is based.
If you can not supply such image, we will find for you and have you confirm that such image fits your order.

Supplying Ship Drawings, Plans or Blueprints
All Wood Ships maintains a library of plans and can obtain many other plans from various retailers.
We are responsible for obtaining the necessary plans/drawings to construct the model as far as regards
the ship models that can be ordered on the website - meaning a PayPal button exists to take that order.
In cases of special requests for other ships, responsibility for obtaining plans will be part of initial discussion and quote.

Communicating with Clients
All information regarding all orders is only transmitted via emails.
Because of the importance to maintain an accurate record of sometimes complicated replication details,
and permit time to accurately research a topic before answering a question (and possibly include images)
we simply do not communicate over the telephone.

Construction Times
All custom ship models are built to order and usually require 8-16 weeks to build, depending on size.
Construction times will extend if we are waiting for requested information.

Shipping
Models are packed in purpose built plywood crates to eliminate transit damage.
Prices include free world-wide shipping via Registered Air Parcel.

Applicable Conditions:
* All deposits and ship sales for custom built models are final.
* Deposits and payments are non-refundable.
* Approved models will not be shipped until final payment is made.
* Customers are solely responsible for any duties or taxes, if applicable.
* If final payment of an approved model is not made within 30 days of us requesting the final payment, we reserve the right to sell on website and dispose of model to recover our costs.

Frequently Asked Questions

Can I order a model at a larger size than listed on the website?
"Yes". Please write for a free quote if you wish to purchase a model at a larger size. State the page title where the ship model you want is listed and just include what size or scale model you want.

Can I order a model not listed on the website?
"Yes". We are often commissioned to produce models not shown on our website. Please write giving the full ship designation, ship name, scale or size of model wanted, and circa (year) of the ship that the replication will apply to. If possible, please include one image only showing the ship in the exact configuration that you want the model built to. We will reply with an obligation free quotation.

My order is for a birthday (etc) gift; can you deliver it by a certain date?
Please advise us when placing the order that the model is needed by a certain date. Although we cannot guarantee to meet a deadline, we can provide personalized production certificates to present in lieu of the model if the deadline cannot be met.

Can I call you to discuss or place an order?
All Wood Ships is an internet based business with a global client base. We have found email to be the most efficient (time zones) and cost effective means of communicating with customers. Sometimes people believe that they can convey their request or specifications for a model better verbally. However, details taken verbally can be misunderstood or incorrectly recorded; while emails are a permanent record for both parties that clearly records the many details entailed with custom orders.
A picture sent is worth a thousand words.

Can I pay using a service other than PayPal?
We believe PayPal offers excellent protection for all parties concerned. However, we do understand that some may still prefer not to use PayPal and so we also accept payments made via Western Union Money Transfer by arrangement. Credit card payments are NOT accepted offline or via the phone. Please write mail@allwoodships.com for details.

Where are the models made?
Our ship models are made by selected sub-contracted freelance artists and workshops in the Philippines. We gather all info needed to accurately produce your replication, oversee the production, communicate with you via detailed images of construction when models reach approval stages, and ship the model to you.

How should I care for my model?
Your model will last a lifetime if properly cared for. Simply clean the hull outside with a good quality furniture polish every so often. Do not use solvent cleaners that may damage the finish. Do not place your model near a heat source or in direct sunlight. Unless the model is kept in a display case, dust will accumulate on topside. The best way to remove that is to blow it off carefully using compressed air or a vacuum cleaner that has the hose reversed so the hose blows out air. Never use a vacuum cleaner to suck dirt off a model because it is easy to damage the model if suction head strikes model. Smaller areas need individual cleaning using cue tips.

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